Tuesday 24th March 2020
* CORONAVIRUS (COVID-19) CANCELLATION TERMS * Applicable only for bookings where our holiday park White Acres Holiday Parks holiday periods fall within the timescale when Coronavirus (COVID-19) restrictions are in place or the holiday park remains closed or offering greatly restricted facilities as meaning nothing is open. Outside of these restrictions, standard terms apply. The park has been advised to close completely through the entire month of April. The aim is 1st May to reopen, so hope the country adhere to the conditions. Where customers wish to cancel their booking outside of the current lock down period there is no Refund to be offered. Where customers wish to cancel or are no longer possible for the taking of the holiday another period of holiday will be offered, customers will have the option of booking an alternative available date later in the year or next, or the following year subject to availability. Any other cancellation request would be subject to the would of lose of there £70 for a caravan deposit or £70 and £100 for there Lodge deposit anything paid. All to cover admin and expenses. We are all affected by holiday park closures or the non-essential travel guidance by the Government. So we need to specifically address ‘cancellations by the owner’ in our terms and conditions, unless you the customer agrees to change the date or dates of your holiday. The reason we are recommending this action is because you are no longer able to supply the accommodation to the guest. If a customer wishes to cancel a booking outside of the holiday park temporary closure period or in a period not covered by the non-essential travel guidance then we are not obliged to provide a refund. All we can do is offer is alternative dates for 2020 or 2021, due to the exceptional circumstances and unprecedented effects of the Coronavirus (COVID-19) This advice has been provided by our solicitors who specialise in the travel industry. A re-instated balance, where a balance has been paid in full, will be provided should the new holiday date be chosen, be it cheaper than the original booking date, a partial refund likewise will happen, should the new holiday date be more expensive, customers will be required to pay the increased balance or the additional amount where a previous balance has been paid in full, in accordance with the standard balance due period (6 weeks prior to holiday commencement date). If an alternative date is not available or a refund is preferred, any monies paid including the initial deposit will be refunded on condition that your holiday period falls within the Coronavirus restrictions timescale. For cancellations requested for any other reason that may be related to the Coronavirus but falls outside of the restrictions, then the decision remains at the owner’s discretion. Once again, I thank all customers for their understanding during these unprecedented times. Please follow the Government’s advice, stay indoors where possible and most importantly please take care and stay safe! Warmest Regards, Sally.
